But are they working hard?

Sometimes I try thought experiments.  I might say, “Suppose we formed four teams. After the teams have some time to get their legs under them, they’re producing results. They are getting software out the door, and the customers are happy. But you don’t know exactly what each team member is contributing. Could you live with that?”  Most people say they could live without knowing. When they can’t, that’s indicative of a bigger problem.

But are they working hard?

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